Embracing Change

by Beth Anderson | Aug 1, 2019

Change, it’s inevitable and for a lot of changes, we have no control over them.

But we can change the way we respond – instead of stressing or worrying that we can’t cope with change, embrace it! Remember knowledge is power.

With software companies there are always updates, parts of the system change due to demand, parts need updating due to code and other parts, unfortunately, just break and need fixing.

But it doesn’t have to be scary! Preparing your team for updates can ease the change, ensuring they are ready for when it happens, instead of surprised.

What steps do I need to take for a smooth transition?


You’ve probably heard the phrase ‘failing to prepare is preparing to fail’ and although you might not be able to control the changes, you can control how ready you are for them.

Users want to know as much about future developments as they possibly can – after all they might use the system everyday so one small change could disrupt them on a big scale. So do your research, see where you can get information from about the change and read up.


Communication is key, whether it’s reading release update emails or checking in with your Account Manager – the more you know, the better you’ll feel.

To help you along the way, Smart Apprentices often run webinars on our big updates – click here to see what webinars we’re currently running


No matter which way you look at it, changes happen whether you like it or not – so you may as well embrace the changes and think positive! Changes can be frustrating and stressful, but they can also be advantageous and make your life easier so think more glass half full than half empty.


With change comes understanding, especially when it comes to software. Although the developments will have gone through rigorous testing already, there may still be kinks that need ironing out, so be flexible. Flexibility also means helping those colleagues who may not adapt as easily as you – the more that know how to use the system well, the better your organisation runs.

Build a Support Network

Support is vital to change, whether this comes directly from the software company or within your internal organisation. New changes may be understood better by another person to yourself who might be able to help you, or you might need support directly from the creator. Whoever you require, remember support is always on hand!